Purchase from FVP Medical International

          We will provide a formal, written price quotation confirming an informal verbal or emailed price. This can be communicated by email, fax, or postal mail. Due to the nature of our business, all equipment quoted is subject to availability and/or prior sale.

          When you are ready to order, please contact us to confirm current prices, payment arrangement, availability, and delivery time of your medical equipment or accessories. Whenever possible, we request a hard copy purchase order to ensure that your order is processed properly.

FVP Medical International Return Policy

          A Customer Service Representative must authorize all returns and issue an RMA number (Return Merchandise Authorization). The following information should be available:

   1. Reason for return
   2. Product model number and quantity
   3. Customer name and copy of sales order or invoice

Eligibility

   1. Requests for returns due to customer error will only be accepted 30 days after original shipment date (a 40% or more restocking fee will be charged).
   2. Merchandise must be properly packaged in the original shipping carton, if possible, to avoid freight damage. Credit will not be given for items damaged due to improper packaging or freight damage.
   3. Customers must obtain an RMA number from a FVP representative and display this number on the outside of the package.
   4. FVP reserves the right to determine in its sole discretion whether an item will be accepted: as a warranty return, for quality issues, or as damaged goods.